1. How Long Does It Take to Prepare My Order?
Order preparation takes 1 business day. After that, it will be handed over to the shipping company and delivered according to standard delivery times based on your location.
2. What are the Shipping Costs?
We are based in Cholula, Puebla, and shipping costs vary depending on your location.
Shipping rates within Mexico are as follow:
Puebla:$ 50 MXN
Mexico City (CDMX): $100 MXN
Rest of Mexico: $130 MXN
Free shipping on orders over :$2,250 MXN ( valid only for national shipping).
International Shipping:
For international orders, please contact us via email or WhatsApp so we can provide an accurate shipping quote.
3.How long does my order to arrive?
Your order will be shipped from our main location in Puebla using the fastest available shipping method so you can enjoy your products as soon as possible.
Delivery times depend on your location. Below are estimated delivery times provided by the shipping companies:
Puebla: 1 business day
Mexico City (CDMX):1–3 business days
Rest of Mexico:2–6 business days (depending on location)
Please note that delivery times may vary due to circumstances beyond our control.
Rest assured, we will work to get your order to you as quickly as possible and will track your package at all times.
4. With what payment methods can I pay my order?
Your online payment and purchase are 100% secure.
We offer several payment options to suit your needs:
* Debit or Credit Card
* Mercado Pago
* Cash at OXXO
* KueskiPay
* PayPal
5. What Should I Do If My Product Arrives Damaged?
If your product arrives in poor condition due to our packaging, we will take full responsibility.
However, if the damage was caused by the shipping company, please
CONTACT US, take a photo of the package, and send it to us so we can support you in resolving the issue together.
6. Do You Offer Returns, Refunds, or Exchanges?
For this information, please refer to the following
LINK.
7. Invoicing:
If you need an invoice, please email us at:
[email protected] with all your billing information, and we’ll send it to you right away.
