Do You Accept Returns, Exchanges, or Refunds?
We do not offer returns, exchanges, or refunds unless the product arrives damaged due to our responsibility—for example, if the packaging was faulty.
We cannot accept returns or exchanges due to a change of mind, as cosmetic products become contaminated once opened and cannot be reused.
We are not responsible for damages caused by shipping companies, as we pack our products with the highest level of protection.
However, we won’t leave you hanging—please contact us via WhatsApp so we can find the best possible solution together.
Once you receive your product, we recommend doing a patch test on your forearm.
You should not experience any side effects since this is a natural product. However, if you do notice a reaction upon first application, please discontinue use, take a photo, and contact us so we can help you exchange the product. In this specific case, we’ll gladly send you one that better suits your skin.
To avoid any issues, please read each product description carefully and take our SKIN QUIZ to ensure you’re purchasing the best match for your skin.
